Terms of service

Terms of Service

These Terms of Service apply to the sofayra Shopify store serving customers in the United States. They describe the basic terms for browsing and using our store, placing orders, and contacting us about customer service. By using the store or submitting an order, you agree to use the store responsibly and to provide accurate information for your interactions with us.

Using the Store

Use the store only for lawful purposes and in a way that does not disrupt its operation or interfere with other customers’ use. Do not misuse store functions, attempt unauthorized access, submit deceptive information, or use the store to carry out fraudulent or harmful activity. We may restrict or end access when we consider it necessary to protect the store, customers, or our operations.

Accounts and Checkout Information

If you provide account or checkout information, keep it accurate and complete, and update it when needed. You are responsible for taking reasonable care with information used to access an account and for activity associated with your use of the store. Contact us if you believe information connected with your order or account needs attention.

Furniture and Product Information

sofayra primarily offers furniture. We work to present product descriptions and images clearly so you can review the information shown on the relevant product page before ordering. Display settings, lighting, and the way a product is represented online may result in reasonable differences in appearance, including color. Product dimensions and other details should be reviewed on the product page, which is the store’s source for the information presented about that item.

Descriptions, images, and other store content are provided to help you make an informed selection. We aim to keep product information useful and accurate, but details may occasionally contain errors or change. A listing does not guarantee that an item will remain available at all times.

Orders and Order Review

Submitting an order is a request to purchase the items shown in your checkout. An order confirmation acknowledges that we received the order; it does not necessarily mean the order has been accepted for fulfillment. We may review orders and may decline or cancel an order when appropriate, including when an order appears unusual or cannot be processed as submitted. If an item becomes unavailable or an order needs attention, we may contact you using the information provided at checkout.

If you need to ask about a cancellation or an order that appears delayed or otherwise unusual, contact us with your order details. We will review the circumstances and communicate about the appropriate next steps. A cancellation request or inquiry does not itself confirm that an order has been canceled.

Prices, Taxes, and Shipping

Prices include taxes. Other than shipping, there are no additional charges. Orders of $322 or more ship free. For orders below $322, shipping is $26. The stated shipping time is 7 to 9 business days.

The shipping time is the estimate provided for the store and may be affected by circumstances during fulfillment or delivery. If you have a question about the delivery of an order, contact us with your order information so we can review it.

Payment Processing

Payments are handled through the store’s checkout process. Payment information is processed by the applicable payment processor involved in completing the transaction. The information and options presented during checkout apply to the order you are placing.

Returns, Refunds, and Customer Support

If you have a question about an order, return, or refund, contact sofayra using the details at the bottom of this page. We will review the information you provide and respond with guidance for your situation. Refund processing takes 3 to 5 days when a refund is issued. This timing describes refund processing and does not make a separate promise about any further posting time.

Store Content and Intellectual Property

The sofayra name, store text, images, brand elements, and other content displayed in the store belong to sofayra or are used by sofayra for store purposes. Do not copy, modify, republish, or use store content in a way that is not authorized by sofayra.

Prohibited Activity

You may not use the store for unlawful or deceptive activity, interfere with its operation, attempt unauthorized access, misuse customer service, or use automated means to scrape or disrupt store content or functions. We may take steps we consider appropriate to protect the store and its users when prohibited activity occurs.

Third-Party Links and Services

The store may include links to third-party websites or services, or rely on external services as part of its operation. Those third parties operate independently. Their services and content are subject to their own terms and practices, and sofayra does not control how they operate.

Disclaimers and Limits

The store and its content are provided on an as-available basis. We make reasonable efforts to keep store and product information useful, but cannot guarantee that every page or description will always be complete, current, or free of errors. To the extent permitted in the circumstances, sofayra is not responsible for indirect or incidental losses arising from use of the store or its content.

Changes to These Terms

We may update these Terms of Service as store operations or the terms for using the store change. An updated version applies when it is published on this page. We may restrict or end access to the store when necessary, including in response to misuse or activity that interferes with store operations.

Contact sofayra

For questions about these Terms of Service, your order, or customer service, contact sofayra using the information below.

• Store: sofayra
• Address: 唐古61-1ソレイユからこ305 磯城郡田原本町 奈良県 6360226
• Email: shenbo2025@sofayra.com
• Phone: +81 8019250958
• Customer service hours: Monday–Friday, 9:00 AM–5:00 PM EST. Closed on weekends and U.S. public holidays.