Contact information

Contact Information

Welcome to sofayra. This page helps customers of our U.S. market Shopify store find the right way to contact us, ask about an order, or get assistance with a store-related question. Whether you are considering a furniture item or have already placed an order, you can reach our team using the contact details below.

Contact sofayra

Email is a useful way to describe a question and include relevant order details. You can also call us at the phone number listed below. Our contact address is shown for store identification and correspondence; it is not presented here as a warehouse or return address.

Customer Service Hours

Our customer service hours are Monday–Friday, 9:00 AM–5:00 PM EST. We are closed on weekends and U.S. public holidays. You may send a message outside these hours; messages received then can be reviewed during a future customer service period.

When you contact us, please explain what you need help with as clearly as you can. A well-organized message helps us understand your question and identify any details that may be relevant. If your message is about an existing order, including useful order information can help us locate the right context.

Questions About an Order

For an order-related question, consider including your order number, the email address used when placing the order, the product name, and a short description of the issue. Share only the information needed to explain your request. If you are writing about a particular item or message you received, describing it directly can help us understand what you are referring to.

You can contact us with questions about an order, account details connected with a purchase, or other store communications. Our team will review the information you provide and respond with guidance relevant to your inquiry. If your question concerns a change or other action related to an order, please contact us with the details so we can understand the request in context.

Furniture and Product Questions

sofayra primarily offers furniture. If you are considering a product and have a question about the information on its page, you are welcome to contact us before ordering. You may ask about details such as the product’s listed dimensions, color, material, or how it is presented on the store. In your message, name the item and specify which detail you would like us to clarify.

Product pages are the place to review the information displayed for each item. If something is unclear, contacting us can help you better understand the information shown before making a purchase. Please describe the question as specifically as possible so we can direct our attention to the detail that matters to you.

Delivery, Returns, and Refund Questions

If you have a question about delivery arrangements, contact us and include your order information when available. For a return or refund question, email our team with a description of your concern and the relevant order details. We will review the circumstances and explain the next step for your inquiry.

This contact page is intended to help you reach our team. It does not set out detailed order or delivery terms. For support with a specific situation, contact us directly so we can consider the information associated with your request.

Checkout and Payment Questions

If you run into a problem while using the checkout or payment page, contact us and describe what happened. If you have already placed an order, include the order number or other relevant order details. Please do not send a complete payment card number or other sensitive payment credentials in your message. Share only the information needed to help us understand the issue.

Writing a Helpful Message

A concise message with a clear subject, a description of your question, and relevant order information is usually the most useful starting point. If one request covers several topics, list them so each part is easy to understand. Please avoid sending repeated messages about the same request, as keeping the conversation together can help us review it more clearly.

For your safety, do not include information that is unnecessary to your question, such as a full payment card number. If additional details are needed to understand your inquiry, our team can let you know what information would be useful.

Contact Details

The contact information on this page may be updated as needed. Please use the details currently displayed here when reaching out to sofayra.

  • Store: sofayra
  • Address: 唐古61-1ソレイユからこ305 磯城郡田原本町 奈良県 6360226
  • Email: shenbo2025@sofayra.com
  • Phone: +81 8019250958
  • Customer service hours: Monday–Friday, 9:00 AM–5:00 PM EST. Closed on weekends and U.S. public holidays.