Privacy policy

Privacy Policy

This Privacy Policy describes how sofayra handles personal information in connection with our U.S. market Shopify store. It explains the general categories of information that may be collected, how information may be used and shared, and the choices available to you. The information involved can vary depending on how you interact with the store.

Information We May Collect

Information associated with your use of the store may include the following categories:

  • Account and contact information, such as details used to identify or contact you in connection with the store.
  • Order and transaction information, such as information related to purchases and store transactions.
  • Delivery and customer service communications, including information you provide when asking about an order or contacting us.
  • Payment-related information needed in connection with a transaction. Payment processing may involve service providers that handle payment information.
  • Device and browsing information, such as information about a device or how the store is accessed and used.
  • Cookie and similar technology information, which may be collected through technologies used on the store.

How Information May Be Used

We may use information for purposes connected with operating the store and serving customers. These purposes can include processing and fulfilling orders, arranging payment processing and delivery, responding to questions, and providing customer support. Information may also help us maintain accounts, understand and improve the store and its pages, and support the security of store activity.

Information may be used to help identify suspicious activity, address potential fraud or misuse, and protect the store, customers, and business operations. Where marketing communications are offered, information may be used to manage communication preferences. You can use the available choices to adjust those preferences.

Cookies and Similar Technologies

The store may use cookies and similar technologies to support store functions, understand how pages are used, improve the browsing experience, and assist with store security and relevant communications. These technologies may collect information about a device or browsing activity.

You can review the choices available through your browser or device settings and use any cookie preference controls presented by the store. Some choices may affect how parts of the store function or appear.

When Information May Be Shared

Information may be shared when needed to operate the store and provide its services. This can include sharing with the Shopify platform and service providers involved in store operations, payment processing, delivery, customer support, security, or fraud prevention. These providers may handle information in connection with the services they perform.

Information may also be disclosed when disclosure is needed to address a valid legal or safety-related requirement, protect rights or property, or respond to suspected harmful activity. If the business or its operations are reorganized, transferred, or otherwise involved in a business transaction, information may be considered as part of that process.

Security and Retention

We use reasonable measures intended to protect personal information and limit inappropriate access or use. No method of handling or storing information can be described as completely secure, so we cannot guarantee absolute security.

Information is retained as needed for the purposes described in this policy, to support store operations and transactions, and to address applicable business needs. How long particular information is kept can depend on its purpose and the circumstances in which it was collected or used.

Your Choices and Requests

You may contact us to ask about personal information associated with your interaction with the store, or to request access, correction, or deletion where applicable. You can also use available preference controls to opt out of marketing communications or make choices about cookies through your browser, device, or store settings.

When contacting us about a privacy request, please describe what you are asking us to review and include enough information for us to understand your request. We may need to confirm which interaction or information your request concerns before we can respond.

Children’s Privacy

The store is not intended for children. If you believe a child has provided personal information through the store, please contact us so we can review the concern.

Third-Party Links

The store may contain links to third-party websites or services. Those destinations operate independently, and their handling of information is governed by their own practices. Review the information provided by a destination before sharing personal details there.

Updates to This Policy

We may update this Privacy Policy as store operations or information practices change. An updated version applies once it is published on this page. Please review this page from time to time to stay informed about how information may be handled.

Contact sofayra

For questions about this Privacy Policy or to make a privacy-related request, contact sofayra using the details below.

  • Store: sofayra
  • Address: 唐古61-1ソレイユからこ305 磯城郡田原本町 奈良県 6360226
  • Email: shenbo2025@sofayra.com
  • Phone: +81 8019250958
  • Customer service hours: Monday–Friday, 9:00 AM–5:00 PM EST. Closed on weekends and U.S. public holidays.