Shipping policy

Shipping Policy

This Shipping Policy explains delivery arrangements for orders placed through the sofayra Shopify store serving the U.S. market. It summarizes how shipping charges are calculated, the stated shipping time, and what to do if you have a question or encounter a delivery issue. The information shown at checkout, in your order confirmation, or in communication from our customer service team may provide details for your particular order.

Order Processing and Dispatch

After you submit an order, it is handled through the store’s order processing workflow and arranged for shipment. Processing time is not included as a separate estimate in the shipping time stated below. Please refer to the checkout page, your order confirmation, or information provided by customer service for details about the dispatch arrangements for your order.

Our stated shipping time is 7 to 9 business days. The shipping time is provided as an estimate for delivery and is not a guarantee that every order will arrive on a particular date. The timing for an individual order may depend on its fulfillment and delivery circumstances.

U.S. Market Orders

This page describes shipping information for sofayra’s U.S. market customers. The delivery information applicable to a specific order is the information presented during checkout, in the order confirmation, or shared by customer service. Please review those details when placing an order and contact us if you need help understanding the arrangements for your delivery.

Shipping Charges

Orders totaling $322 or more qualify for free shipping. For orders below $322, the shipping charge is $26. The applicable shipping amount is displayed during checkout, where you can review your order total before submitting the order.

Product prices include taxes. Other than the applicable shipping charge, there are no additional charges. The shipping amount shown at checkout is the amount to review for your order; no separate service, handling, or packaging charge is added to the stated shipping price.

Delivery Information and Furniture Orders

sofayra primarily sells furniture. Delivery arrangements for furniture orders are described in the information provided during checkout, in the order confirmation, or by customer service. Please review the details available for your order so you know what delivery information applies to it.

Before submitting an order, check that your shipping address and contact information are complete and accurate. If you notice an issue or need help with the information provided for your order, contact us using the details at the bottom of this page. Whether an address correction or another delivery change can be made depends on the order’s status.

Tracking and Delivery Updates

If tracking information is provided on your order page or by customer service, use that information to follow the delivery. Tracking availability and the details shown may vary by order. If you have a question about an update or are unsure how to interpret the information available to you, contact us with your order details.

Delays, Damage, or Delivery Concerns

If your delivery appears delayed, an item arrives damaged, parts are missing, or you believe a package may not have arrived, contact sofayra so we can review the situation. Include your order information and a clear description of the issue. For damage or missing parts, relevant photographs or other helpful details can assist us in understanding your concern.

We will review the information available for the order and communicate about the appropriate next steps. Each delivery concern is considered in light of its circumstances. Contacting us allows us to look into the issue; it does not by itself establish a particular resolution or delivery outcome.

Order Changes and Cancellations

If you need to request an order cancellation, address change, or other delivery adjustment, contact customer service as soon as you can and include your order information. Whether a requested change can be made depends on the status of the order when we receive and review the request. Please do not assume a change or cancellation is complete until you receive confirmation from us.

Policy Updates

Shipping information may be updated as store arrangements change. The version published on this page applies once it is posted. Please review the page and the information presented at checkout for the shipping terms relevant to an order.

Contact sofayra

For questions about shipping, a delivery update, or the information shown for your order, contact sofayra using the details below. Including your order information can help us review your question.

  • Store: sofayra
  • Address: 唐古61-1ソレイユからこ305 磯城郡田原本町 奈良県 6360226
  • Email: shenbo2025@sofayra.com
  • Phone: +81 8019250958
  • Customer service hours: Monday–Friday, 9:00 AM–5:00 PM EST. Closed on weekends and U.S. public holidays.